Chapter One
THE FOUNDATION
Building the base · 2016–2019
Every project manager has a moment where they realize they're wired for this kind of work. For me, it came early — at Meeting Expectations in Atlanta, where I was handed 6–8 corporate client projects a year and told to make them happen. Registration projects for large corporate events: tight budgets, high stakes, lots of moving pieces, and very little room for error.
I thrived in it. I started looking at the data, identifying where we were bleeding time and money, and proposing changes. The results were real: a 30% reduction in operational inefficiencies, a 20% improvement in forecast accuracy, and registration lines that moved 25% faster. It wasn't glamorous work, but it taught me the fundamentals: if you understand your constraints, communicate proactively, and stay on top of your data — you can deliver.
Chapter One By the Numbers